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Modernize Your Customer Experience With AI-Enabled Omni-channel Cloud Contact Center

August 4, 2021

Retailers are looking for ways to reduce costs and stay connected with their customers amid COVID-19. Amazon Connect is a simple to use, pay as you go, cloud-based contact center service that enables businesses to stay close to their customers from anywhere at a lower cost. In this session, we shall discuss how retailers help businesses meet urgent demand, persevere throughout a crisis, and provide a unified customer commerce experience across voice, chatbot, virtual assistant, live assistance and more.

Raymond Wong, Solutions Architect, Mobinology Asia Limited
Raymond Lai, Solutions Architect, AWS

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