工程、研發、IT、客戶服務、銷售與行銷、財務和 HR 等企業的主要部門需要特定資訊來扮演好各自的角色。在培養這些商業洞察力方面，知識扮演著不可或缺的角色。不過，員工花費在搜尋資訊或對不準確資訊採取行動的時間會造成相關聯的直接成本。
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