對於醫療保健組織而言，在成本不斷增加的情況下提供以患者為中心的護理所面臨的挑戰從未如此艱鉅。效率不彰造成營運費用增加，同時造成核銷費用和營收減少。缺乏個人化護理可能會導致不必要或無效的治療，甚至可能會導致所費不貲的再入院治療。保持健康資訊的安全和私密性也會增加負擔。
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