Agile and accurate claims processing is a critical aspect of customer experience for insurance firms. A positive experience deepens consumer relationships and improves the chance of retaining a policyholder’s business for life, while a negative experience drives them into the arms of competitors.
Joslyn Lim, Lead Data Analyst of AXA Affin General Insurance (AAGI) will explain how a data driven approach can offer a host of benefits, from better operational efficiency to lower costs and improved fraud detection/prevention. The session will also unpack how to automate claims processing by using AWS toolkits to build a data engine. Don’t miss this opportunity to dive deep into AAGI’s claims experience transformation.