AWS Summit Online Hong Kong - Customer Experience Track
An engaging customer journey is essential if you want to stand out from the competition. Innovation and personalization are the key differentiators. Explore how cloud technology and IoT can provide useful customer insights, so that you can start creating message and campaigns tailored to target customers.
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24:05Watch VideoAmazon Connect and the future of cloud contact centers (Level 100 - Introductory)
Amazon Connect is an easy-to-use, cloud-based contact center that makes it easy for businesses to deliver better customer service at lower cost.
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28:07Watch VideoEmpower front-end web and mobile app dev with AWS Amplify featuring Varadise (Level 200 - Intermediate)
Companies that follow the fast-changing trends of web and mobile application development deliver superior customer experiences.
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26:47Watch VideoProvide secure access to apps and desktops in a work-from-home world (Level 200 - Intermediate)
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21:59Watch VideoSponsored by MegazoneCloud: Seizing new business opportunities with CloudPlex media
Streaming video reshapes how people work, exercise, shop, and learn.
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25:26Watch VideoSponsored by Twilio: The future of intelligent customer engagement
Learn about the intelligence components that make all the difference between communication and customer engagement.
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27:44Watch VideoTransform tomorrow with AWS IoT (Level 200 - Intermediate)
This presentation explains the benefits of IoT, how to get started with AWS IoT services and solutions, and examples of how AWS IoT customers are transforming
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26:43Watch VideoPioneering personalized user experiences at StockX with Amazon Personalize (Level 300 - Advanced)
Many retailers struggle to implement effective personalization recommendation systems for use on their websites and applications due to data, integration, and resource challenges.
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