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Amazon Connect and the future of cloud contact centers (Level 100 - Introductory)

July 21, 2021

Amazon Connect is an easy-to-use, cloud-based contact center that makes it easy for businesses to deliver better customer service at lower cost. Amazon Connect is based on the same technology used by Amazon customer service associates around the world to power over a billion customer interactions every year. In this presentation, Amazon Connect leaders share the latest innovations driving the future of contact centers. See demos of new Amazon Connect features and hear how businesses have been able to leverage the AWS Cloud contact center solution to reimagine agent experience and customer experience at scale.

Time: 30 minutes
Language: English

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